We usually take up your concern within a week. We will contact you with possible further questions and to discuss the further procedure. We can also discuss your concern via Skype or WhatsApp.
With your consent we can:
We usually seek an out-of-court settlement between the involved parties in a conflict.
Inform and advise
We will explain the legal situation regarding your concern and show you possible courses of action.
Review and clarify
We clarify the facts with «terre des hommes schweiz – suisse», request documents and judge to what degree the behaviour you described was correct or incorrect. «terre des hommes schweiz – suisse» has committed itself to give us unlimited access to the documents relevant to your concern. We can make recommendations to «terre des hommes schweiz – suisse». We do not have the authority to give instructions or the right to give orders. Nor can we independently cancel or change any decisions of «terre des hommes schweiz – suisse».